As one of Canada’s oldest watch servicing companies, we thoroughly understand the needs of retail jewellers when it comes to having their customers’ watches repaired. We are well-equipped to serve you, whether you are a large volume retailer with numerous branches, or an independently-owned jewellery store.
Are any of these of concern to you as you serve your customers?
- Inconsistent quality of repairs
- Promised delivery dates not being met by your service centre
- Repair service is a loss leader
- No real-time knowledge of the status of repairs
- High prices for parts
- Lack of written estimates for repairs and maintenance work
- Unique warranty service requirements that your service centre cannot address
- Out-of-date or inadequate technology of your service centre to handle high-end watches
- Inability of your service centre to expand given higher volumes
- Ongoing business risks of “single-person” centres
- Lack of access to your service centre – getting a “real person” promptly
- Too much paperwork in connection with high volume of repairs
- High personnel turnover at store level
- Lack of time or inadequate training of front-line staff in accepting watches for servicing
If any of these are true, you should be speaking to us - Click
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Please
contact us
to discuss any special requirements you may have.
